Cancellation Policy
Manage a booking from your account as early as possible. The booking page and confirmation details show the current status and any time-sensitive cancellation information.
Last updated: 5 October 2026Customer cancellations
Eligible bookings may be cancelled from My Bookings while their status allows cancellation. The configured free-cancellation window is shown in the booking flow. Late cancellations may not qualify for an automatic refund and may require support review.
Provider cancellations
Providers should contact the customer and support as soon as possible if they cannot fulfil a confirmed booking. Repeated cancellations may be reviewed under marketplace policies.
Refunds and disputes
A cancellation does not itself confirm that a payment has been refunded. Refund eligibility and timing depend on payment status, the circumstances, and payment-provider processing. Contact support with your booking reference if you need a review.
Changes to a booking
For date, time, or service changes, contact the provider through the platform before the appointment. Changes are only confirmed when reflected in the booking details.